Fees and payments
Apart from the trial period, which is offered without charge, the Services are provided for a fee on a subscription basis ("Subscription"). A Subscription can be purchased through the RADAR system ("Online Subscription") or using an ordering document ("Order Form Subscription").
The cost of the Subscription is calculated based on the number of active projects and a selected billing cycle, as per the most current pricing information publicly listed on the Services. If you choose to upgrade to any of the paid plans, you shall pay fees to GET Information Technology GmbH, in accordance with the pricing and payment terms applicable to the Services at the time of purchase.
The free trial period begins immediately after account registration is completed and lasts for 14 days. No payment information is required for signing up. Unlike paid subscription plans, the free trial has no limits neither on the number of projects nor the number of users.
At the end of the trial period, the account is deactivated and is preserved in read-only mode for 30 days. The account may be reactivated at any time during this period by adding a valid payment method and upgrading to any suitable paid plan. Unless a Subscription is purchased before the end of the 30-day period, all data entered into the system along with any configurations and customizations made by or for you will be permanently deleted.
Billing and payment methods
The Services are billed in advance on a recurring and periodic basis, following either a monthly or annual billing cycle. The Subscription renews automatically on the same day of the month as the purchase date, unless a request to cancel the Subscription is received. For details on how to cancel the Subscription, please see the Cancellation section.
In the case when a Subscription is purchased on a day not contained in the following or any other month, the Subscription renewal date is moved to the last day of that given month. In other words, if the Subscription begins on March 31, the next payment will be scheduled for April 30, and the provided payment method will be charged the applicable fee on that date.
Depending on the type of Subscription you purchase, various payment methods may be used. A valid debit or credit card is necessary to pay for the Online Subscription. All major card providers are accepted. In addition, fees for Order Form Subscription can be paid by bank transfer.
For Online Subscriptions, access to the Services is provided immediately after the preferred payment method is added and the applicable fee is successfully charged. You are responsible for keeping your payment and billing information accurate, complete and current to avoid losing access to the Services. You may update your payment details at any time and without charge, provided this does not interfere with processing of recurring payments.
The fee on Order Form Subscription shall be paid in accordance with individually agreed payment terms but no later than 14 days after the agreed start of your Subscription. If no payment is received by the end of this period, the account is deactivated and retained in read-only mode for 30 days.
Taxes and other charges
All prices listed are exclusive of Value Added Tax (VAT). Unless you provide a valid VAT ID number issued by a taxing authority in the European Union to confirm that you are purchasing a Subscription for business purposes, VAT at the German rate of 19% will be added to the total charge.
Additionally, you are responsible for any extra expenses related to your payment, such as credit card processing fees or bank transfer charges.
Because we constantly work on improving our Services, we may also from time to time revise Subscription fees and the scope of Services offered at the listed price. We will communicate any such price and plan changes to you in advance.
The new fees will take effect at the start of the next billing cycle of your Subscription following the announced date of the price change. By continuing to use the Services after the price change goes into effect, you accept to be billed the new applicable fee. If you do not agree with a price change, you may cancel your Subscription prior to the effective date of a price change. For more information on how to do this, please see the Cancellation section.
Any paid fees are non-refundable, regardless of whether you use the Services. Except as specified in the Upgrading and downgrading section of these Terms, no refunds or credits will be issued for any unused trial days, partially used months, or partial annual use of the Services on any of the paid plans.