A large European railway company hired a consulting firm to establish a shared service center.
As part of the agreement, the firm was required to provide weekly progress reports and to allow the representatives of the client to closely control the execution of the project.
RADAR was brought in as a project reporting tool that allowed to share information both with key people inside the firm and on the client's side, all while using one system and the same data that the whole team could update simultaneously.
The firm used RADAR to outline the design of the project and achieve buy-in, to develop a transition roadmap, and further to support the roll-out phase.
At every stage, the firm shared progress using reports in varying levels of detail. Among such reports were those that reflected the overall performance across a diverse set of initiatives, the progress of each of the eight work streams in areas such as technology, communication and HR, as well as status of individual items in the work streams.
Through clear and open communication and substantial degree of transparency, the client was provided with ample opportunity to get involved and steer the project in the right direction.
The result was a successful integration of all client's accounting activities from around 70 accounting locations into a well-functioning shared service center, projected to enable the company to achieve cost savings in excess of 30%.