Last updated: Aug 17, 2022
GET Information Technology GmbH (also “we,” “us,” and “our”), the developer of Radar, is committed to respecting and protecting your privacy. While fully compliant with the EU General Data Protection Regulation (GDPR), we also want you to feel safe while interacting with our business and using our services, and we wish to be transparent about why and how we collect, use, and retain personal data.
We collect information about you when you provide it to us, when you visit our website, when you use our product, and when someone else provides it on your behalf or in your best interest.
Information that you provide to us
We collect information that you provide to us on your own accord by inputting it directly into our Services, when you consult with our sales and support teams or communicate with us in any other way.
Information you provide through our website: We collect information that you submit via forms on our website, for instance, when you register for a trial of our product or request access to specific content. The categories of such information include name, email address, phone number, job title, company name, and country. This information is collected and further used following your expressed consent.
Account and profile information: When you sign up for Radar and create a new workspace, you are required to enter your work email address and to specify a name of the workspace, which normally is the name of the company you work for. When you set up your personal account you are asked to provide certain basic information, such as your name, email address, password. You may also add a photo. Name, email address and photo associated with your profile are used to identify you to other users in the system.
Payment and billing information: When you choose to upgrade to a paid Radar account, you are asked for certain payment and billing information that is necessary to process your order. This includes name and contact information of the billing representative as well as payment card details. Although we do maintain a record of all your purchases and billing transactions, we do not handle the payments ourselves and do not store your payment card details on our systems. Given all this, payment processing is carried out by Stripe.
Information you provide through the Radar application: We collect and store content that you choose to enter directly in the system or upload as files and links. Examples of such content include: the name and description of projects and views you create, the comments you add to status reports, various project documentation.
Information you provide through our support channels: Whenever you open a support ticket or otherwise interact with our customer service team regarding a problem you are experiencing with the Services, we will ask you to submit certain information that would allow us to respond to your support needs more efficiently. Such information may include your contact information, a summary of the problem at hand, screenshots and other types of documentation that might be helpful in resolving the issue.
Information that we collect automatically
Some of information about you is collected automatically when you interact with our Services, such as when you browse our website or take certain actions within the Radar system. This does not, however, apply to personal information which is never collected using automated methods.
Usage data: We keep track of and log certain information about you when you visit and interact with any of our Services. This information includes, for instance, the features you use, the links you click on, your search queries. Such data is anonymized and used in aggregate form to help us uncover valuable insights and improve our Services.
Device and connection information: We collect information about the device you use to access our Services. This information may include the type, manufacturer and model of device, screen resolution, the type of connection, name and version of the operating system, and the type of web browser. Generated inevitably, all this information is deleted once the connection is terminated or is used anonymized for statistical purposes.
Cookies and similar technologies: Our Services as well as our third-party partners use a range of digital tracking technologies to be able to provide you with certain functionality and a more personalized experience. These include cookies and web beacons.
Cookies are small files that are sent by the server and are written to your device when you visit a website. Cookies perform many functions, for example, they identify you for the length of your session and again when you revisit the Services, save settings and login details, help track and analyze website traffic. Cookies allow us to offer you a better browsing experience and to serve targeted advertisements. Cookies do not collect personalized data and you can manage whether your browser records cookies in the respective settings.
Web beacons are small files included in electronic communications sent though Mailchimp. Web beacons help us analyze our newsletter campaigns by allowing us to determine whether you open emails that we send you and which links within those emails you click on, as well as collect some technical information such as the time of retrieval and your IP address. Web beacons do not collect personalized data and are used exclusively to support statistical analysis to help us better tailor future newsletters to your interests.
Information we receive from other sources
We may receive information about you from other users of the Service. For instance, they may provide us with your name and email address in order to invite you to the RADAR system. You may also be mentioned or assigned as a project manager in a project added by someone else. Additionally, a workspace owner may provide your contact information when they designate you as the billing representative or one of the contact persons of your corporate account.
We collect and use information about you only where:
- we need it to provide you with our Services;
- it serves our legitimate interests, which are not overridden by your data protection interests or fundamental rights and freedoms;
- you give us consent to do so for a specific purpose;
- it is necessary for compliance with a legal obligation.
Prior to collecting this information, we will let you know whether its provision is mandatory or not as well as the possible consequences of not providing the information.
We may use information we collect about you for a range of purposes, including:
To honor our contractual commitments to you: Much of our collection and processing of information is necessary to fulfil our contractual obligations in providing the Services or is related to the steps we take at your request in anticipation of entering into a contract with you.
To process transactions with you: We collect payment and billing information to process your orders and invoice you. This information is collected via secure payment processing service and is made available to us only in limited form.
To communicate with you about the Services: We use your contact information to send you transactional and system emails, to help recover your password or find the workspaces you can access. The communications also include various notifications, reminders and alerts, purchase confirmations and invoices, and other administrative messages that inform you when someone shares a view with you, adds you to a group, or interacts with you in any other way. These types of messages are part of our Services and in most cases you cannot opt out of them. If an opt-out is available, you will find that option within the communication itself or in your account settings.
To provide you with technical and customer support: We may use information you provide to process and respond to your comments, inquiries and requests for assistance submitted through our Services or otherwise.
To improve our Services: Understanding how you interact with our Services is essential to help us meet your needs, interests and expectations more effectively. To this end, we collect clickstream data to analyze how users as a group use features in our Services. We also use information you provide to identify and fix possible problems you might have while using our Services, to diagnose, reproduce and resolve technical issues you encounter, to upgrade existing features, and to add more functionalities.
To market and promote our Services: We may use contact information you provide to send news about our products and services, updates and improvements, special offers, promotions, relevant content, and other information that may be of specific interest to you. You can control whether you receive these marketing-related electronic communications as described under the “Opt out of communications” section below. Additionally, based on information about your previous interactions with our Services and expressed interests, we may display advertisements on other companies’ websites as well as on platforms like Google, LinkedIn and Facebook.
For your safety and security: We use information about you to verify your account and to authenticate you when you log in. We use information about your Service use to detect signs of suspicious activity and identify violations of our Service policies and terms.
To safeguard our legitimate business and legal interests: We may use information about you where we are required by law or where we believe it is necessary to protect our own justified business interests or the interests of our clients.
Information storage and security
User privacy is among our top priorities, and we are committed to ensuring information we collected about you is protected from unauthorized access, destruction, use, modification, or disclosure.
Although no data transmission or storage method can be guaranteed to be 100% secure, we make reasonable efforts and follow generally accepted industry standards to establish a level of security appropriate to the risk associated with the processing of information about you. To learn more about our approach to security and the physical, electronic and managerial measures we have adopted, please see our Security page.
How long we keep your information depends on the type of information, as described in further detail below. As a rule, we retain information about you for a reasonable period of time or for as long as it is necessary for the purpose for which it was collected. As soon as your information is no longer relevant to the purpose for which it was collected, it is deleted. In some cases, such as when we are required to comply with any legal and regulatory obligations to which we are subject, we may hold your information for longer.
Account information: We retain your account information for as long as your account is active and a certain period after its deactivation giving you the opportunity to reactivate the Services if you decide to do so. On termination of a corporate Radar account, at the request of the client submitted through the system by the workspace owner or through any of our support channels, or if subscription has not been renewed on time, all data belonging to that client and associated with the workspace, including all uploaded files and attachments, is immediately removed from the production environment and retained in closed access for 30 days in case it needs to be restored. Unless the account is reactivated by the end of this period, all data associated with it is permanently deleted. On termination of a personal account, at your own request or at the request of other Service users with higher permissions, all your identifiable information is removed from the production environment and erased from the system immediately.
Information you share on the Radar application: Even if your personal account is deactivated or deleted, for example when you are no longer part of the company you have worked for, some of the information you provided will remain in order to allow other users of the workspace make full use of the Services. For example, we will continue to store and display your projects, views and status reports to other users with specific access permissions for as long as it is allowed by the workspace owner. In case your account is deleted, all such content will be attributed to “deleted user”.
Information used for marketing purposes: If you have elected to receive marketing-related electronic communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your Radar account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
We work with several trustworthy third parties that help us operate, provide, improve, integrate, customize, support and market our Service and we may share your information with these third parties in connection with their services, such as to assist with processing payments and billing.
We strive to keep the number of such third parties at a minimum to lower the risk of your information being exposed. The data processors we have made the decision to work with have been carefully reviewed and their data practices subsequently deemed reliable and in full compliance with the relevant laws and regulations, including the GDPR.
The following is a complete list of third-party service providers we may use to process and store user data:
Our website uses Google Analytics, a web analytics service offered by Google Inc., 1600 Amphitheatre, Parkway Mountain View, CA 94043, USA. Google Analytics helps us understand how our website is used and how we can improve it.
Google Analytics cookies do not collect personal data about our website visitors and are not used to specifically analyze personal characteristics about you. Information collected with Google Analytics is only made available to us in aggregate form and is not shared with any third party. Moreover, having activated the IP anonymization on our website, we ensure that at no time your full IP address is recorded and passed on to Google Analytics nor will it ever be associated with any other Google data.
We use Hotjar, a session recording and heat mapping service provided by Hotjar Ltd, Level 2, St Julians Business Center, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe. Hotjar helps us better understand our visitors’ needs and experience (e.g. how much time they spend on which pages, which links they choose to click, what visitors do and do not like, etc.) and enables us to build and maintain our Services with user feedback.
We rely on Mailchimp, an email marketing service provided by Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA, as our trusted partner in administering some of our electronic communications and recording consent from our users.
If you agree to receive our marketing communications in the course of registering for a free trial or while requesting access to specific content, information you provide through the forms on our website will be transferred to, stored and processed by Mailchimp in the United States in accordance with the EU-U.S. and Swiss-U.S. Privacy Shield Framework.
We use HubSpot CRM, provided by HubSpot Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141, USA, as our customer relationship management tool. HubSpot helps us organize and manage our communication with current and potential clients and allows to gain insight into the interaction with our emails, such as whether and when they are opened and which links are clicked.
HubSpot participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss–U.S. Privacy Shield Framework and adheres to all applicable principles.
Payments for purchases made in the RADAR system are handled by the payment service provider Stripe, 510 Townsend Street, San Francisco, CA 94103, USA.
Payment information you enter via our Services is processed by Stripe in the United States in compliance with the EU-U.S. and Swiss-U.S. Privacy Shield principles.
We do not share your information with anyone, except for the services explicitly listed above. We do not to share your information with any third parties without your consent and may act otherwise only when required to do so by law. We undertake the obligation not to sell your information under any circumstances.
When it comes to information about you, you are entitled to certain rights and choices which enable you to control how we use information we collect about you. Below is a summary of those rights and choices and how to exercise them.
Access and update your information: You have the right to know what information we have about you and you may request a copy of information you have provided to us in a structured electronic format. You may also access and rectify certain profile information from within the respective settings of your account.
Delete account: You may request to remove information about you at any time and free of charge. Although in some cases this may prevent us from fulfilling our contractual obligations or otherwise may not be possible due to specific legal requirements that we must adhere to.
Opt out of communications: You may withdraw your consent to receive promotional communications from us at any time and free of charge by following the unsubscribe link provided at the bottom of every email we send. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages and notifications relating to the use of our Services, except in cases when you specifically choose not to.
Manage cookie preferences: You may choose to block or limit the placement of cookies on your device via your browser’s privacy settings. Disabling cookies, however, may cause certain inconvenience in using our Services. For instance, you may need to log in manually each time you want to access the RADAR system.
Information about third parties
Our policy towards children
Our Services are not directed at children, and we do not knowingly collect information about individuals under 16 years of age. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us at firstname.lastname@example.org.
Objection to advertising emails
We hereby expressly prohibit the use of contact details published in the context of our legal notice for the purpose of sending advertising and information material not expressly requested. We reserve the right to take specific legal action if unsolicited advertising material, such as email spam, is received.
GET Information Technology GmbH